Return and Refund Policy

We offer easy returns for items in new, unworn, unaltered, unwashed condition, with tags attached within 7 calendar days of the delivery date of your order.

The following options are available for returns:

A) Return your product(s) for store credit. Receive the full cost of the product(s) as store credit for future use minus a pre-paid return shipping label fee.
B) Return your products(s) for a refund to payment method minus a 12% processing fee and pre-paid return shipping label fee.

      Return requests can be made through the return portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You will have 7 days from receiving the return shipping label to ship the return, otherwise you may incur a late return fee of 5% which will be subtracted from the total refund amount.

      International Returns:

      International returns are processed in the same way as domestic returns but please note that all return shipping fees are the responsibility of the buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States. 

      STORE CREDIT & REFUNDS

      Once we receive and process your return (please allow 4-6 business days), we will issue you your store credit / refund.

      Store credit never expires and is connected to your Padallia customer account.

      • If you make multiple returns, your store credit will be applied to your account and added to your existing store credit balance.
      • Unfortunately, you cannot use your store credit code anda promotional discount code at the same time. This is a Shopify platform policy.

      Refunds will be issued to the original payment method(s) used at checkout.

      • Please note that if you used a combination of payment methods (i.e., credit card and store credit) the refund will be issued to each method respectively.  

      RETURN FEES

      Returns are subject to a 12% processing fee for any of the following criteria:

      • Refund to Payment Method
      • Used store credit as payment and returning for store credit
      • Postmarked past 7 days after return label was issued

      This fee helps our small business recover some of the fees that we incur when processing returns.

      NON-RETURNABLE ITEMS

      Final Sale: Products purchased during a storewide sale, in our Sale section, or noted as final sale in the product description, are all considered Final Sale and are not eligible for a return.

      The following categories are always considered final sale and cannot be returned: all accessories (bags, belts, jewelry, socks, etc. – with the exception of shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc.), bodysuits, leotards, products in our Gift category (paper, cards, apothecary, scents, gifts).

      Shoes are returnable for store credit only. Please be mindful of trying on shoes in a clean carpeted area to prevent scuff marks on the outer sole. Shoes returned showing signs of wear will incur a 50% restock fee.

      Gift cards cannot be cancelled or refunded.

      DEFECTIVE ITEMS

      We inspect each product prior to shipping to ensure quality. In the event that you receive a defective item, we ask you provide photos in our return portal so that we can evaluate the issue and make it right.

      Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.

      RETURN CONDITIONS

      Returns are inspected thoroughly as we can only resell merchandise in new condition. Padallia has the right to deny any returned merchandise in poor condition--please make sure your items are as initially received so we can take care of you!

      • All items must be returned new, unworn, unaltered, and unwashed
      • Materials must be free of debris, hair, stains, markings, and fragrances.
      • Any items with missing liners or detached tags are NOT eligible for any return.

      ORDER CANCELLATION

      We do not accept order cancellations so please shop responsibly.

      UNAPPROVED RETURNS

      Unapproved return items will be subject to a minimum 50% restocking fee and only issued as store credit.

      If you attempt to return additional items not included in your return request using the issued shipping label, there is a high possibility your package will get rejected by USPS and rerouted back to you. There is also a possibility our company will be charged the additional fees for the weight difference.

      If the package is rerouted to you, we can no longer accept your return and the sale is considered final. If charges were incurred due to additional items being returned that were not approved, you will be charged the additional postage fees. 

      Request A Return Here